Did an internet search within 300 miles of Rochester, NY, and found a 2014 Maxima at this dealership with less than 1,000 miles, tons of options, and priced about $15K below original sticker. At that price, the car purchase was a no brainer. Flew to Cleveland and drove it back to Rochester same day. The dealer even picked me up at the airport in my car. Jeremy is great. Easy to work with and very professional. He spent considerable time showing me how to operate all the features on the car. Considering I had a check with me and proof of insurance, I spent more time at the dealer than I should have had to though. Probably because they weren't making any money on the car, the finance group gave me a hard sales pitch on additional warranty, lo-jack, fabric protection, etc. to the tune of about an additional $5K, which really turned me off. I declined all services, as the car still has a factory warranty through mid 2018, and an additional power-train warranty for several additional years through the Certified Pre-Owned Program. One would think that when I already have two warranties, I shouldn't have to be sold on the concept of buying a third. And if the first two warranties don't provide sufficient coverage, then fix the problem by bumping up the price a bit and including a more comprehensive warranty so I don't need to endure a whole separate song and dance about all the things those warranties (which were a main reason I purchased that vehicle) don't cover. And if your car is so damned reliable, then I shouldn't need three warranties to protect me from all the things that could go wrong in the first place, should I? There is one reason dealers sell warranties, and it's not to protect the customer, it's to make money. If warranties were a good deal for the customer, dealers wouldn't be selling them. They are profitable because you pay five grand for the warranty protection, and most people get significantly less service value out of it than that. Car dealers still just don't get that people don't want to be nickel and dimed every time they buy a new car. There is no point in giving me a no haggle price if you are going to hard sell me on another $5K in warranty and protection agreements. It's just as annoying as haggling on price. It may make them additional money, but it is a huge turn off for me as a customer. Five stars for an absolutely great deal on the car, which I was unable to find anywhere else in the Northeast, but only a three star overall rating for a less than stellar customer experience, largely due to the warranty pitch.