The store is good, the selection of clothing and household items is pretty amazing and really decent prices.
But wow did I have a problem with an employee who claimed to be a manager. If so, super sucky customer service skills, lady!
I was shopping with my sister and she had spent a LOT of money on clothes. As we were checking out, she saw a huge framed print, seemed to be a good quality product, and I convinced her to buy it. I had bought a piece of art from there recently and loved it, was very affordable. She wasn't sure it would fit in the space, so BEFORE buying, we asked the cashier if it was possible to RETURN it, meaning bring it back for a refund. The cashier said yes.
Well, later. The print turned out to be a warped print that was framed in a plastic frame, with a scratched and also warped piece of glass in front of the picture, not even glass. Worst part, I found out that she had spent like $48 on it!!! It was complete crap. So I felt bad having convinced her to buy it, so I offered to return it for her.
The lady that 'helped' me was so rude, completely treated me like I was an idiot, said no returns ever. I said we'll can I talk to someone else?? She said no. I said can I talk to he cashier, she was at such and such a station yesterday. She said no. She said she didn't know who that was. So I asked to talk to a manager. She said she was the manager. Basically, we had to spend $48 on the store within 7 days. And she even wrote ON the receipt that we had to go to THAT store and that the customer (me) had been informed. Like I was a complete idiot and couldn't understand English so it had to be drawn out for me, literally. Well my sister was so ticked off she refused to go back to THAT store, and we couldn't use the credit anywhere else, so. Out $48. And the worst part of whatever miscommunication or misunderstanding there had been, was that lady talking to me like I was a jackass. Didn't appreciate it. Won't be going back.
For the record, the 'no returns, exchanges only' is on the bottom of each sales receipt. Who reads those???