This is without doubt the worst Starbucks location I have visited in Toronto. There is always something amiss here, whether it be cleanliness, polite staff, organisation, adequate staffing or friendly assistance in accommodating special, yet simple customisations to standard menu items. Having worked as a Starbucks barista myself, this location frustrates me to no end, because they are simply not doing things properly.
In addition to the problems I have encountered above, I have eaten stale (I mean, REALLY stale) bakery products, watched the bar staff run out of mocha sauce (with none extra prepared - standard requirement in Starbucks) during the peak of "frappy hour", heard staff swear and curse in front of long lines of customers due to frustration, and seen new staff members visibly upset and unreasonably overwhelmed.
With dozens of other Starbucks locations across the city doing flawless jobs, the Queen & Logan branch is infuriating. I wish there was another Starbucks in the area to increase competition against this location. There are some friendly, efficient staff members here, but I feel sorry for them because they must find it tough working in such a bad atmosphere.