I set up a claim with my home warranty company to have a stoppage problem in my guest bathroom fixed.
They contract with Pruitt's. I was notified that same day 1/11/18 that the technician would be out to my home the next day 1/12/18 between noon and 5pm.
Not thrilled with a five hour window, I had to take a half day off work to wait for them.
No one shows by 5pm.
I call the office and I'm told the tech is at the job right before mine, and should be at my home in about 45 minutes.
No one shows.
6:30 i call the office again. Different person answers. She doesn't know where he is, and says she'll take a message:..
At 7pm I get a call from the tech. He proceeds to tell me that he had no idea about my appointment. I tell him I got notice the day before, why didn't he, and that his office knew all about it. He said he didn't refresh his phone screen to see his newest appointments. Um ok...
I see a lot of other reviews here saying that this company doesn't show up for appointments.
I lost half days pay waiting around. Then I had to fight with my home warranty company about getting a credit for the service fee they charge due to this mess. That's pending and unknown. I'm waiting to hear back.
If you ha w a home warranty, request that Pruitt's NOT come to your home. Clearly, as myself and others have experienced. They are commonly NO SHOWS and will waste your time.