I still love Applebee's, but because of a to-go experience I had, and an awful manager, I will never step foot in this location again.
Long story short I ordered to-go and requested the order be done 20 minutes in the future. This caused a big fuss at the restaurant, no one was able to ring me up. They had to call two managers...etc. So the next to-go I asked for the order to be ready ''as soon as possible.'' The computer tells you to pick the food up in 15 minutes.
When I got to the restaurant Jesus says to me ''Your to-go order is almost ready!'' Great, I said, and sat down. A few minutes later I hear Jesus saying to the cooks ''You didn't make that to-go order?'' He then came around to me and asked me if I placed the order to be ready at 4:36 (this was noon'ish). I said no, I had placed the order to be ready as soon as possible. And I explained what happened before. Needless to say they didn't have my order.
Soon, Athena appears and makes things much worse, basically calling me a liar, and saying that my waiting wasn't a problem. I don't make to-go orders so I can sit in the restaurant another 20 minutes. If Athena KNEW anything about this restaurant, she would know there is a drop down box when you order, with 10 minute increments. It's literally impossible for me to have placed this order to be ready at 4:36. But I still got the blame.
I wrote corporate to tell them what a sucky employee they have. She basically has no idea of her job, and turns around and blames customers. I think I see why so many Applebee's are closing all over the place. I can spend $30 on lunch and be insulted elsewhere, thanks.