This was my second time at this establishment with my Husband. Overall we enjoyed our meals. My husband ordered the BFF (Burger Fingers and Fries), this was our first time ordering this item and figured as the name suggests we would get those three items. When we placed the order online, we selected coleslaw as a side believing that it was in addition to the fries. However, when my Husband called to inquire about not receiving fries, Mary was quite rude. Instead of using this opportunity to explain the menu, she decided to scold/blame my Husband for selecting coleslaw. Maybe BFS (burger, fingers, and side) would be a better suited name to limit confusion. Keeping your tone of voice professional would have made all of the difference.We love to support local businesses, so we'll give this place another shot. Hopefully Mary was just having an off moment and isn't normally so snappy with customers.