My husband and I came for dinner, despite the negative reviews. We didn't wait for a table at all (on a Monday night). We had an extremely pleasant waitress! She was very prompt with everything. The food did take a while, but when I walked past the kitchen area, I feel like it explained why. The kitchen area seems so small in comparison to the high volume of the restaurant! The food was fine - I had a breakfast plate (eggs, hash browns, etc), and everything was cooked well. It's what I would expect from any other casual breakfast diner. Nothing special, but nothing wrong with it either. We took pie home with us, and it was amazing.
While we were there, a woman sitting behind my husband was unbelievably rude to her waitress and the manager. She clearly could not be pleased, no matter what they tried to give her. It was pretty uncomfortable. I felt bad for the waitress and manager - they were SO patient with the customer, even though she continued to be flat out rude right back to them.
Overall, I'd go back. Sure, there are kinks, but we had great service and decent food. I'd recommend going during a slower time, and not having to be anywhere in a rush, since the food did take a little bit. Make sure you get pie. Totally worth it.