The staff seems to change frequently with is a usual thing in fast food. Wendy's can't figure out their drink policy, it keeps changing all the time. First, they will refill your drinks with the original cup. Next, they changed it to not touching your cup (makes sense) but then getting a new cup for you. So we never know what it is going to be on our next visit. It would be so much easier for them to turn the drink dispenser around for self serve but then I am sure they are saving cost on the syrup for the drinks.
Sometimes their new staff have issues with using the register and getting an order correct even after you repeated it a couple of times. Their new heads-up register, one can now see what they are ordering you.
Last, I know its 100 degrees out but why must I have to bring a jacket in to keep warm while I eat inside? The workers need it cool cause they are around the grill and moving around but to freeze out the customer???? Funny part was the manager passed by and asked if I was too cold.... I guess she noticed my shivering.