Woodies is about 5 mins from my home and I needed a simple oil change on my SUV. I called the day before around 4:00 pm and spoke with a guy named Steve, explained I wanted to come in the next day, Saturday for an oil change, asked if I should make an appointment, he said No. I asked how long it may take if I come in and drop off at 7:00 am, he said we can get you done 10:00 no problem whatever you need. I asked if they could shuttle me home (again I am 5 mins away) he said no problem..
Go there next day, Saturday, at 7:00 am walked in and no one was there. Waited a few minutes then was greeted by Jo Jo. Explained I spoke with Steve the day before and wanted to get an oil change. He then went on to tell me that they were booked, had a lot of drop offs may be able to fit me in but wouldn't be ready until later in the afternoon. I initially wanted to wait and was wiling to stay for 2 hrs and only saw 1 person in the customer waiting lounge. I asked Jo Jo if I could get a shuttle ride home I'm 5 mins away, he said I have no shuttle service today. Really?? Well that's a totally different story from my phone conversation with Steve the day before..
Unreal!! Well I won't be back, you just lost a potential customer..
After reading some reviews on this location I'm glad I didn't get my service done here! I will go to the dealership..