Note: My opinions are somewhat consistent with other posters below who indicated that they really liked Flipside in the past, however, as of late not so much. I'm officially in that camp now.
Went on a Wednesday evening around 6:00 pm. Other than about 7 folks milling around the bar area, there was only one other couple in the whole dining area. I was very shocked - for prime time dining hour. That to me is communicating a message - you who management, you may want to note this. I understand it was Wednesday and it would not be overly crowded, but I expected others besides just one lone couple - at the prime dinner hour.
I did note from their beer list that they are about $1- $2 higher on their drafts than most everyone else. I had the Flipside pale ale collaboration with Lucky Owl from Chagrin Falls. Usually when it is your "house brew", you price it less than all the others. No so here - $6 which was the same as some others.
I had the special - chicken banh mi - $12. Considering they were touting all the different items on the sandwich - slaw, cilantro, aioli, jalepenos, etc. - I was expecting a flavor burst. No such luck. I'd say the sandwich was relatively tasteless. For $12, which is a steep price for a chicken sandwich, it better sing and be very good. This was quite far from it.
My dining companions had the "Say Cheese" burgers which are essentially $8.50 burgers. No complaints although my wife (who also was a big fan of Flipside) did comment that she recently had a few burgers elsewhere that were better than this.
Ordered a plain fry and an order of onion rings. Oddly, these came out before the meal and the girl that brought them out said that our meals are "right behind this". Well, they must have got lost because they probably came out, what seemed to be, 10 min. later. Fries and rings were good. I fell in love with the fries previously, but I could say, not with this batch. Note: No where during this time did the waitress come by to check and give us assurance the our meals would be coming.
Overall, for what they charge - which is top dollar - the finished product needs to stand out and execute, I could say this was not the case here, at all. I think it will be a vey long while before I give Flipside another chance.