I called to get prices to get my couch cleaned and was happy to be greeted by a very professional man who gave me the ins and outs of the products he uses and how the couch would be cleaned. I do a lot of shopping around and I have to say they have the best prices!! My couch looks amazing and they were able to remove all the stains!!! To top it off... Later that day the owner called me to let me know he was sending me a 15$ refund because they were running a special that day that the technician didn't know about but they still wanted to give it to me!!! Very honest if you ask me. Would recommend!!!