This place needs a lot of help. Usually when I come, which is a Thursday after work (6-6:30pmish), it is jam packed! I don't think the employees were properly trained on how to handle huge customer volume because they seem to be all over the place. Literally. I had one employee who was working the register leave right when it was my time to pay, deciding that would be a good time for her to jump on the line and help the others put together food. This is completely unacceptable. I couldn't make heads or tails on who the manager was to make a complaint, so I have done it here from time to time during tips option.
I really like Cafe Rio and this location is so convenient because it is less than 5 minutes from my house, hence the only reason I am giving it two stars, otherwise it would get one. If they can sort out how to handle large crowds, they'd be fine. Every time I have come here, it has been a issue with them handling large crowds. There was even a time when they ran out of grilled chicken and I had to let 5 or more people cut in front of me, mid assembly, until they made more! Don't come here during after work hours. Not sure what it's like any other time, I only come on Thursdays after work.