This review is for the location at Yonge & Sheppard. It's been open for over a year, and I was curious to try a treatment, but hesitated because I was concerned I might be pressured to purchase additional products or treatment (I don't have a lot of experience with medical spas).
I had a great consultation and they provided me with a lot of feedback and information. What I liked most was they asked me whether I was concerned with any particular aspects of my skin--they did not push treatments arbitrarily--they left it to me to express specific concerns.
I opted for the Laser Genesis treatment for skin redness and was able to make an appointment for the next day. All the staff members I dealt with were prompt, friendly, and professional. My experiences on both days were of great customer service--they even offered coffee or tea.
The treatment itself went well; the nurse, Alyssa, practiced good hygiene (wearing gloves, cleansing the skin thoroughly before treatment). She checked in frequently to see if I was comfortable with the heat level (it never became painful). Afterward there was some residual redness, but it faded within the next day (as the staff had advised it would). To experience lasting results, they advise 3-6 treatments, but it really varies between individuals. I would definitely consider returning here, given the experience I had.
My advice for clients here is to carefully read all the details in advance. The staff do their very best to remind people that everyone has different issues with their skin, so it's not possible to predict the same outcome for any given treatment, and some people might require more treatments for specific issues.