I really do love this place, and I come here about once a week because the bagels are just awesome! But I always leave frustrated. As a worker who also works in food service, I understand and appreciate how much tips go a long way. EVERY SINGLE TIME I step into this place I put $1 maybe $2 in the jar, they never say thank you. I'm giving you my money willingly, the least you could do is smile at me and show some appreciation.... Again, I love the bagels, 5 stars---customer service-2 stars. Hope the owner improves their employees attitudes.