Let me start off by saying I am a huge Allen Edmonds fan. They make the best shoes. I started with the classic shoes for wearing with suits. I started expanding into their casual shoes and boots. All have been outstanding!
Now for the this particular store. Great location...inside of the Biltmore Fashion Park. Nice large store, with a huge selection. I dealt with Tom (store manager) and he was great! Very knowledgeable, very personable and was very sincere on helping us have a great shopping experience. Presented me with multiple options for belts I was looking for. I had an exchange, which was a Christmas present, no hassle at all. I looked at a pair of boots I had seen in the catalog. I did not like them when I saw them in person. Tom had me try on a new style of boots and they were exactly what I was looking for. After suggesting I try them on...no pressure from him at all. When I didn't say I was going to buy them immediately, he was simply going to put them on my account to keep in mind for a future day. I loved the boots so much, I had to buy them.
Normally, I am a fan of online shopping...usually more convenient. But with this store being in Phoenix, and the positives of a great manager and being able to see the products...try them on...etc. I have found my new shoe home.
Thanks Tom and Allen Edmonds!