Had a Groupon, didn't receive my massage. Making an appointment with this place was like pulling teeth. I had left 2 phone messages and sent as a few e-mails before I finally heard back. So we make the appointment via email. They wanted my voucher # which I provided, then the Groupon disappeared altogether. The morning of the appointment I sent an email to confirm, to which I received no reply. Later that afternoon (but still 4 hours before the set time) I called but no one was there. The appointment time was at 6pm, so I was to drive there from work, which is in the opposite direction of home. Before I left the office I called again. Still no live person to talk to. I was worried about the possible scenario of me driving 30 minutes in the opposite direction of home and no one being there, and since I didn't hear back and there was no answe when I called, I just went home. I never heard from them. No reply to my email asking to confirm my appointment. Bad business practices.