I first called and spoke with Michelle at the front desk asking her about prices and options since our vet was closed for the day. She couldn't be more helpful and friendly and also stated that we could come in for a no-charge triage that would help us decide if our cat should be treated by the ER doc or could wait until the next day to be seen by our vet. As it turned out, even though triage stated that we could wait till morning, we opted to see the ER doc (Dr. Raegan Wells, she was wonderful and thorough) because we didn't want to put our beloved cat through another trauma of carrier trapping! Well, we are glad we did because of our instincts and our relationship with our animal, we just knew there was something peculiar. I'm not blaming triage for allowing us to leave because when the x-ray turned up that he had a broken rib, there was nothing that could have been done anyways. They gave us some take home pain meds and follow up instructions. Anyhow, we found the staff to be quite attentive and caring and we would recommend them and return again. Thanks you guys!