First the positive: Ask for Destiny. She is awesome. Super sweet and takes her time and makes sure you like her work before you leave. Now the reason for one star: The receptionist is just awful. Partly because you can tell this is her first job ever and her customer service skills need to be developed. My appointment was canceled/put in the system wrong 3 out of 4 times I have been there. If they cancel on you, don't think that they will try to fit you in with anyone else....won't happen. And from my experience with this place, the estheticians call in more often than not. Lastly, if you decide to buy a Groupon for this place, expect to be put on the back burner as far as appointments go. My eyelashes looked good, but there are too many places in Vegas that will fit you in same day, has good customer service, and does a good job.