I've been here on 3 separate occasions and have been seen by 3 different techs.
On my 1st visit, my tech was a man who had a thumb nail missing on his right hand (sorry, I didn't get his name). The pedicure was good and the massage that went with it had just the right amount of pressure. Now to my hands. He was very particular on how my elbows were positioned. He kept repositioning them. I found that odd and annoying.
My 2nd visit was with Tricia (if I was solely basing my rating on her, I would have given it 5 stars). She was very good. She worked quickly and seemed to be quite the perfectionist. My nails with her lasted almost 5 weeks without a single lift, even with painting the house and doing some spring cleaning.
For my 3rd visit, I called and asked for Tricia, but she was off. What nail tech takes Sunday off? (Well, good for her) So, I walked in and hoped for the best. I ended up with Ivy. She has a permanent pleasant 'smile' on her face. The massage part of the pedicure was weak and my nails were thicker than I like, but the experience was still a good one.
This is your typical nail salon, with nice decor and two tv's on the wall. There are quite a few nail stations with probably just as many pedicure stations, maybe 10 or so. I normally bring my own polish for my toes, but from what I can see, they do have a large selection. They always seem busy, but people don't seem to wait any longer than 10 minutes.