I came to this Food City because I had gone to another one that's located on 35th and Van Buren. The service I received there was what I would describe as the best customer service I have ever received in my life.
Unfortunately, I am unable to say the same about my experience here today. I came here with sheer optimism. I was hoping I would be treated with the same hospitality as I did at the other location. This review is for "La Cocina." There was no signage indicating where the line started or where you would stand to order. Here I am, looking like a baboso standing in all different areas waiting to be served. I stood in front of the kitchen. None of the 6 employees in the kitchen acknowledged me. I stood in front of the cashiers. There were 2. Neither of them acknowledged me. I stood in front of the bakery. None of the six of them acknowledged me. Finally, I simply stood in front of the food. I waited as one of the cashiers had finished. She didn't even bother to come over my way. Instead, her and her manager were having a personal conversation where she eventually took money out of her pocket and handed him cash. I have no idea what the nature of the conversation was, but here I was standing, waiting, and none of the 15 employees present acknowledged my presence.
The cashier then made her way to the kitchen, where she had about a 2 minute conversation with the kitchen staff. I'm a patient person. I've been waiting 5 minutes to be acknowledged, waited the 2 minutes she spent talking with her teenage manager, and the 2 minutes she spent conversing with the kitchen staff. Finally, she passes by again. She would have ignored me completely had I not called for her attention. She looked at me and said something to the effect of, "tienes que hacer...."
My Spanish is okay. I'm Chinese, but according to many people, I "look very Mexican." She pointed to the back of a 1 person line where a payaso was coming up from behind. I assumed she meant to tell me, "you have to make your order over there." She then proceeded to acknowledge the payaso that had arrived 10 minutes later than me. I had no idea he was a payaso until he was okay we jumping ahead of someone that arrived before him. Then, it was quite clear.
So, unless you're a puta or a payaso, then this place is not for you. Avoid coming here if you don't have to. There are certainly much finer establishments in the city. I would have asked to speak to a manager, but it's hard enough trying to get through to teenagers I know personally.
I left. I shan't return.