Overall we had a very disappointing experience here. We had the bad luck to come in after a very big party which clearly they were not ready for or could handle well. We waited nearly an hour before getting our food- now mind you we have a toddler so keeping her calm and entertained for all that time is no small feat. When we finally were served my food was stone cold which tells me it was sitting in the window and no one bothered to run it. I grabbed our waiter and explained the situation and he did offer to remake it but I did not care to wait another hour to get my meal. He explained they got slammed because of the large party which I could almost forgive if the 2 tables on either side of us hadn't been served and had finished their meals before we got our meal delivered.
**that said the quality of the food was good but clearly it would have been much better hot and if we hadn't had to wait****
The manager did come over and apologize and offered to comp my meal and give us some desserts. I told him that would be great and much appreciated yet 20 mins later we had no check or desserts. We had now hit the 2 hour mark and I should add that I found the metal chairs to be very uncomfortable as I have back issues so I was beyond cranky now. We finally saw the waiter and asked for the desserts to be wrapped up because it was past my daughters bedtime and she was at her limit.
My husband brought us here with high hopes after eating there before but I have to say after the cluster of events we feel victim to it would be hard to give them another try,
PS- The desserts did not stand up to being brought home. The brownie was dry and hard as a rock the next day.