This may not be specific to this branch but I just switched to this bank (BoA) in the past month or so. I go in to cash a go fund me check so that I could start getting things I needed for my new place (why I set up the go fund me). They told me they could not cash my check. I'm extremely confused at this point and ask why. They just said they couldn't and the computer was sending them a red flag.
They told me I should call the bank that issued the check to make sure it's valid. I told them I know that it is and didn't see the issue. The check was only for $670. Then I asked if I could just deposit it at least and they basically told me no because it could incur fees and trouble on my end.
I go to the car and call the number on the check. The woman was very nice and told me that everything was good on their end and to just have the bank call that number to verify it, but she did tell me to try another place if they won't do it.
I walk back in to the annoyance of the kid at the counter. I asked him if he basically was unwilling to call to verify the check or was this a choice on their end not to help. He said they couldn't then called the manager back out to talk to me. He frustratingly told me there's nothing they could do.
They can't call the number because their system red flagged it. So far my experience with them has been awful. I'll likely be changing banks in a few months once I've settled in my new life. I had been with Wells Fargo over 10 years and never had problems like this but different issues with account security.