I had scheduled a hair appointment with a new salon employee sometime in November and wanted to share my experience on it as well as the experience I just had last night during my appointment. When I had arrived in November at the Robinson location, to my knowledge, the employee was newer and seemed confused with what I wanted done with my hair after showing her a photo. She asked a coworker how she could achieve it (which I didn't mind because I'd prefer she'd ask someone who knew how!) However, the coworker came off with an attitude asking the lady who was doing my hair "what do you mean you don't know?" It was very uncomfortable witnessing this..along with the tension in the room (AKA all of the employees staring her and me down the whole time without any assistance). It seemed as if the coworkers did not care to fix any mistakes being done. This coworker informed me that she asks for help and her coworkers do not care to help her, and also informed me that they treat her very badly and management has told her "grow a back bone" because she is reserved and not as outspoken as the other women.
So she began doing my hair by putting highlights throughout the bottom of my head and then a toner after washing out. The results were not what I was expecting. So she attempted to wash me out again with a different toner. The process took 4 hours. I was offered to come back free of charge. Which was tonight. I appreciated the offer because I was was informed by a store manager that I would achieve the results I wanted with the salon manager that next time I came in.
Tonight I met with the salon manager who was not welcoming at all. She did not apologize for any mistakes that were made previously by her employees. She began on my hair by bleaching it, which took 2 hours itself. So the bottom layer of my hair was sitting with bleach on it for an hour at least. She then washed me out after all that time and put a toner on my head to achieve a silver tone. Immediately after getting back to the mirror I was not satisfied at all. The top of my head had an orange tint and the bottom was a blue gray. It looked terrible. Please refer to photos. I mentioned to the salon manager that I was not satisfied and that it looked ridiculous. She seemed to be frustrated with me and then explained why my hair did not pick up the color I wanted. As she was saying this to me she was tugging on my hair and I let her know that she did not need to pull my hair while explaining herself. She did not apologize but yet say she wasn't pulling at my head. She gave me two options..one being to lighten the top of my head/deepen the bottom and the other was to be "patient" and come back in a month or two to get lightened again. Well I didn't take either..I asked to dye my whole head back to my natural color because at that time I had been at the salon for 5 hours already!! Having nothing offered to me (employees were in and out going to 5Below and Starbucks grabbing food and beverages) or any apology. As she was blowing me out she was not aware of her surroundings. Which to me, is odd for a salon manager. I expected someone who would check if jewelry was on her client. Yet she was brushing me out and kept hitting my ears, finally the comb had hooked onto my hoop earring and was yanked out. Luckily my ear did not tear but it did hurt. She asked if I wanted to put it back in but I was so flustered at the point I just wanted to leave. The salon covered the bill (as it should be cover e because it was a terrible experience) She did worse than the new employee who messed it up in the first place. She did not come off pleasant at all to me and had no interest in making any conversation with me in those 6 hours outside of what I wanted with my hair. Yet had made conversation with a client she was juggling in between doing my hair.
Very unsatisfied and I will not be back to the salon. I hope change can be made and customer service can be taught to these employees. Disappointed with the whole experience. Do not recommend.