I'm a very busy woman & I HATE cooking but what I hate even more is this so-called convient BBQ restarant. I placed an order over the phone & was told it would take no longer than 10 minutes. I knew they were packed when I drove by on my way home so I gave them 20 before I left. When I arrived, I was frustraighted that I had to wait in the same super long line as those who have yet to place their orders. There is no seperate register/window for pick ups so if you're in a hurry- forget it. It took me over a 1/2 hour just to make it to a register!!!
When I finally reached the order counter, my food had yet to be prepared....so as I stood in line & watched customers who had just walked in & placed their orders no more than 5 minutes ago get their food before me I was pretty irked. I had already been waiting for 50 minutes for my order! They clearly felt I had time to waist, so I did- as I stood there watching the staff there was so much disorginization- the staff was running around like ants trying to avoid a magnafying glass on a hot summer day. And there was multipul stressed shouts of "Where out of this..." or " I can't find my ticket for this order".
So after 60 minutes I finally got pissed, had to step out of line & get right back in just so I could reach a register to cancel my order & get a refund. Just as I was getting my money back, my order finally arrived but I refused to take it. The manager (Jarieo or something along these lines) NEVER appoligized!!! What he should have done was given me my money back & my meal for free but he didn't say one word to me. Then as the transaction was going down, the cashier asked if she could take another call in order & the manager said "No" & told her to take the phone off the hook- can you believe this guy! Extremely unprofessional!!! I don't care how good this place smells when I'm shopping in that plaz]a, I will never waist over 60 minutes to get service/food ever again!