First off I LOVED the furniture - my husband and I found a number of pieces that we loved - and one that needed finishing. Fine - the guys working were great, set delivery for the week after (which included the finishing time) - I never heard anything and when I called to ask, the owner (a woman) about bit my head off for the fact her employee didn't give me a correct length of time for the piece to be finished. She promised the following Friday.
That Friday I called again - still not done. Same woman (guessing owner) was rude again - I was then not available for 2 weeks so told her the next date I could make the time to be home for delivery. (and if you know what your work load is DO NOT PROMISE something you can't meet- I would have rather been told - we can deliver in a month)
I never heard anything again - I called this morning and left voicemail - got a RUDE call back from same woman saying what we had agreed to was I would call them to arrange delivery (my expectation was that it would be the date we agreed to and someone there would call to arrange time) - none of this is my issue - I don't need rudeness or attitude -
The prices and the furniture and most of the staff are great - my suggstion - only pick pieces that are on the floor finished. If not come back. While my husband and I were shopping there were two customers that were asking about custom work from months back that was never completed (this was March of 2013)