Internet service providers are all about the same, they provide a service that is usually overpriced, under serviced and it usually underperforms. Century Link is middle of the road. I have used them for about 7 years. For most of this time I paid for 40 Mbps of service but rarely got more than 20Mbps. Technicians came out and looked at everything and the conclusion was, everyone is different and usually the service does not reach the number quoted. OK, so I recently upgraded service to supposedly 80 - 100 Mbps. Had to purchase a new modem ($100) and tech had to come out to install. I got an education from the tech.. Century Link says in their advertising that their system is capable of XXXXMbps, the catch is the subscriber will only be able to use or receive whatever the users system is capable of. Point in fact, I purchased the new 5G system, capable of high rates, trouble is, my system is not capable of using this and cannot obtain the higher rates. You can only obtain the higher rates of transmission IF you have 5G capable systems, that means, desktops, laptops, phones, TV and anything else that uses wi-fi. Century Link SHOULD explain this to customers before they sign on to a new system that they may not be able to use. A complete explanation of what CL is capable of and what is needed to take advantage of the service should be mandated by the FTC. Thus, I am left with a service that, with a USB device, gets 45Mbps of down and 21Mbps of up, still far short of what was promised. Deceptive practices, maybe, truth in advertising, maybe, disgruntled customer, certainly.