Kevin is a Mercedes trained mechanic who use to work at the Mercedes Dealer. Not only does he know Mercedes like the back of his hand. He is by far the MOST honest person I have ever met. I have taken so many Mercedes there for service, maintenance, repairs and estimate. It is always done right the first time and always under estimate or on target. I have sned him many friends and the result is the same, he get it done for a lot less. What more do you need? cappuccino machine and tv in waiting room, that doesn't pay my bill and get my car running!