Tomazzo bagel was awful. I ordered it toasted w/cream cheese. Went to sit and eat it and it was mushy. So bad to the point that I could not eat it. I went back and asked them to toast it more as I felt like I was eating uncooked bread. I was greeted with disdain by the older woman working there who I only imagine is the owner. She double toasted it and made a point to make sure I knew. There was an exchange of words in another language. The awful customer service on top of the terrible bagel made me not wish to eat here again. I fly through Vegas a lot and absolutely love bagels. I could get a better bagel at Starbucks.