I hastily wrote a negative review about AZ Elite Properties. What I should have done was to go to their office and speak with the owner. I did do that later in the day. He listened to my complaint, and said that he would work on getting it resolved. He did just that, and I was able to get the $500.00 earnest money returned to me. I would recommend this company for customer satisfaction. That is why I gave them the highest rating of five.