Good experience. I had two watches that I needed the batteries replaced on and I don't have tools small enough. I went in with no appointment or anything and was informed that the person who did the repair was on lunch break so it would be done in an hour. No worries. Only fear I had was that no prices were discussed before I left. I came back in an hour. watches were ready as promised...I guess one was broke so they didn't charge me for the time and effort to figure this out. watch battery plus labor to replace cost me $9.95. I was good with that!