Start with positives...
The store is beautiful.
The products are amazing.
It's a 'small business' owned by a person - always love to support that!
They introduced me to the KYPRIS clearing serum, LOVE it, my skin has never been better.
My brief first visit went well.
Thus 2 stars!
However, hands down I have NEVER had such an awful experience in a boutique / store. I was blown away how someone had the balls to be as rude, sarcastic and down right difficult, snotty and unhelpful as the sales girl working in this store on Monday 26th June (11am ish???)
I believe her name is Samantha Tutrone, that is the card she handed me when I asked for her name.
LONG awkward embarrassing story short;
I took my 19yr old cousin to the store to introduce her to 'good skincare' (she suffers from mild acne)
I was very specific, explained my reasons, I asked if the sales person would please show her and talk about two products I thought would be best to incorporate into her routine (I am actually a licensed esthetician, although I haven't done a facial for years! )
I wanted to get her started (bearing in mind budget, she's at college, and also she is just at the VERY beginning of starting to use skincare so I don't want to confuse or overwhelm her..)
Due to the no return policy I wanted to PURCHASE samples for her to try for a couple of weeks, in case she reacted or didn't like the products.
(I was hoping to buy my TATA Harper Moisturizer and maybe treat myself to the Honey Mud (although I don't really need it ha!)
In summary, bad juju, it was a disaster.
I can safely say I will NEVER set foot in this store again.
I will now be buying my TATA HARPER products from the Nordstrom Spa in future (the return policy is amazing & they ALWAYS have gifts & goodies) & I will pretty much AMAZON PRIME everything else!