Stay away!!!! Grayhawk location inext to Pei Wei, North Scottsdale Rd. New owner is an Ogre!! Mean!! Unprofessional, eradic, and no customer service skills. This place has recently changed owners . The previous owner was very professional, nice and helpful. This is why I chose to rent an instrument here 3 years ago.
Now the new owner is simply MEAN OLD Man!!
I accidentally got the wrong book for my 5th grade viola playing daughter. I picked up the violin book COST $8.00. 5 days later I returned to exchange it for the violin book. He simply said I can't help you! Only credit- "buy something else you need!." Then come back or get it somewhere else, because he didn't have any on stock. Again, "can't do nothing about it, no refunds back! But you are the owner I said, yes I said poor customer service!!! Oh. He got IRATE and refused further service. UNBELIEVABLE!!! Althis for only $8.00 I can't imagine what he will refuse if its more.
I went to Allegro Music and the men were nice and easily exchanged he book.
There are many other shops to go and give your money and time