I went into Audio Express to see about upgrading my Factory installed stereo system to one that would allow use with a smartphone.
Chad greeted me with a friendly smile, and asked what I was looking for. I explained my wishes but was concerned because I was leaving for a cross country road trip the following day.
Chad walked me thru the options, and identified a few systems that would work for me. He did not try to oversell. He pointed me to a product that met my needs and was within my budget. He didn't try to upsell me on new speakers or other features.. which he could have easily done. Instead, he pointed me to just what I needed, and said that if, in the future I wanted to expand the system (new speakers or steering wheel controls, we could always add it in later).
Once we decided on the system, Chad got me in that day... and got the vehicle back to me within a few hours.
When I arrived, the system worked wonderfully.. and I was very pleased with the results.
Later that evening, I noticed something wrong with the audio output. I called Chad right away, the shop was just about to close. He offered to look at it that night, but I had a previous engagment. So, he promised to look at the system the first thing the next morning.
I arrived early the next day. Chad sat in the truck to diagnose the problem. He then took the keys and brought the truck in right away. He worked personally with the installer to find out the problem. They installed a brand new part for the system which resolved the problem.
He delivered the truck back to me in perfect working order. He felt certain the problem was resolved, however, he assured me that if in some freak event, I had issues while traveling cross country, he would work with other Audio Express stores that may be on may to to address anything if required.
Chad was always professional, patient and very knowledgeable. He put me at ease right away, and stood by his commitment to great customer service and excellent quality work.
I see other posts which give negative feedback about Audio Express.. but they are pretty old. I say, give these guys a chance.... and ask to work with Chad... he WILL treat you right!