Believe the reviews! Absolutely no customer service.
So when I first drive in, I get out of my car and wait, looking at the two reps that are there. One of the reps are not even dealing with anyone. Finally the rep with a customer tells me the guy (with no customer) on the end can help me. I'm pretty sure this guy saw my big car pull in and me standing there. I was one of two cars. Ugh.
Anyways let's keep in mind I came in WITH an appointment on a Saturday morning. I've gotten my car serviced by Honda many times before so I figured the wait would be an hourish. So exactly at the one hour mark the service rep comes out and tells me my car is almost ready. Perfect! So time goes on....and on and on. I don't know what almost ready means to you, but to me that means 5-10 minutes. 45 minutes pass!! So I thought that was it, I'm going over to say something. So my rep is on the phone. Ok fine, Iiiii have courtesy, I won't interrupt. So I'm again waiting and waiting, I go to the other rep that's there hoping she can help. I express my frustration and she tells me I'm going to have to wait for my rep. Ugh. ALL this time I'm standing there waiting and the manager is sitting there doing NOTHING to help me. (I later saw on their website he was the manager).
Finally my rep gets off the phone and I ask him if my car is ready. He goes and takes a look and said its down, looks like it's ready and figures they just have to drive it around. No sorry, no explanation on why it took so long. By the time I get my keys it was 2 hours of waiting time. 2 hours!!! It was JUST an oil change! I've gotten a B12 service in less time than that!
I am NEVER returning. I am livid. Lose my number Meadowvale Honda. Your wait times are worse than the doctors.