Being my hometown Giant Eagle store that I obviously frequent the most, it would be a good idea if I gave it an honest review.
This store was originally a Tops and was purchased by Giant Eagle over a decade ago and they took great lengths to expand it by 20,000 square feet and give it a complete remodeling and update inside and out.
Despite all those efforts, the store fails periodically in customer service: poorly trained and rude cashiers, more than a handful will not even say one word to you or ask for your Advantage Card or give your total at the end of the transaction, The employees in the deli department are a mixed bag that are inexperienced and rude at times and bakery employees that look at you as if you asked them to pull teeth when you ask for a loaf of Italian bread to be sliced. To the store's credit the Pharmacy employees are helpful and good. They do need to turn down the music that blares outside in the parking lot as well, it feels like you are walking in a used car lot or a carnival upon entering and leaving the store.
One thing of late that is an actual improvement for Huntington Bank customers, Huntington Bank has replaced Citizens Bank as the in-store bank, a boon to us Huntington customers.
A well-appointed store but the help in general needs to be trained better with an across-the-board attitude adjustments. That all starts with management, bottom line this store is poorly managed in many instances.