My husband and I have been coming here weekly, from across town, for over a year. We obviously really love the sandwiches but......the service is terrible! We are both vegetarians and ordering is a huge deal each and every time. We constantly have to repeat ourselves over and over to the unfriendly staff regarding our order. We order the same thing every time we go there and all that is different is cold, no meat and more veggies. Apparently, if your ordering from right off the menu everything is cool, but if you want substitutions or extras, it's a HUGE fiasco (which they aren't shy about showing, especially the female owner).
We aren't expecting perfection or a parade every time we walk in, but a little patience and recognition would be nice. Their sandwiches are fantastic but with all the choices available in Las Vegas and the poor economy, good customer service is a must. Remembering your loyal repeat customers and making what they want, how they want it, should be a priority.