Excellent customer service! I ordered something over the phone to be shipped across the country to my apartment in Baltimore MD. UPS messed up the shipping, said they couldn't find my address even though it's on google maps, and sent it back to Guitar Center, thus delaying my order. Even though I did not request it, Guitar Center Wisconsin spent hours on the phone, arguing with UPS, trying to get UPS to mail my order via Overnight Delivery free of charge, since UPS messed up my order. That's very cool that Guitar Center would argue on my behalf, even though UPS did not grant free overnight shipping.