I ordered a pizza online at 3:37 pm yesterday for delivery. E-mail confirmation said 30-45 minutes but I know they've been slow in the past. When my pizza hadn't arrived in 1 hour, I called them to inquire. After 3 people answered my call at different times after putting me on hold for 10 minutes, I was told "I just spoke to the driver and she's in your neighborhood". I waited another 20 minutes and called back when it STILL hadn't arrived! She eventually arrived with our luke warm pizza with an excuse that she was a server and not even a delivery driver. The woman on the phone told me how busy they were and that delivery usually runs an hour.....so basically, they took no responsibility and if delivery takes an hour normally then maybe change your e-mail confirmations to set the correct expectation!
Won't order again.