***response to Customer S--
I was contacted in regards to receiving money to take down a negative Yelp review; if you'd like, I can upload a screenshot of the document you requested be signed and notarized stating I wouldn't publish one for $250.00. After careful consideration, I felt it was necessary to expose my experience so that others would not be subjected to the same ill treatment, swindling and inconvenience I endured in an already hyper-stressful situation. Thanks anyway, Customer S. ***
I wanted to let everyone know how this panned out. After speaking with Donnovan, I was told that Sebastian, the top supervisor, would call me. I was advised that I'd be refunded the $250.00 on the backend, that this fee was due to my street being narrow, etc. My items were supposed to be delivered the same day all these conversations were going on and there was a window of a 2-4 delivery. At 6pm I got a call telling me they'd be there by 730. I told them I wasn't home to accept the delivery and that they could come the following day.
This naturally set off a whole series of conversations about being assessed a storage fee. I eventually gave up arguing and made arrangements for an am delivery. The next day, I called the dispatcher from the previous day directly who hung up on me. I somehow got the telephone number of the local mover that had been contracted out by Move4Less, who advised me again of a 2-4 delivery time. The driver called at 6pm saying he'd be there by 7. When he arrived, the movers were very professional. We were advised that three companies had been involved in my move-- Move4Less, a second company that had taken my items from Move4Less to a wharehouse in NJ (hence the "shuttle fee,") and the final delivery moving company.
I would strongly advise anyone thinking of using Move4Less to move cross-country not to. I have never received my $250.00 refund across the back end. Many of my boxes were half-smashed. I recommend TDY for anyone moving cross-county from NY. Please see my review of them.