So I went here the other day, and there was a much older lady. She pointed to the chair, I sat & she started. All my eyebrows were gone by the time I was done. I have THICK eyebrows & she took them away. When I got up all I saw was 2 sticks on my forehead. I see other people had the same complaint but all this place does is apologize but doesn't genuinely do anything about it. I'm not going here any more unfortunately.