My wife and I live near this restaurant, so we thought we would give it a try. When we walked in, the place smelled almost septic. There was a couple in front of us chitchatting with, what I assumed to be, the owner. She smiled at them and we were patiently waiting just for them to take our order. She eventually turned away from the couple and her demeanor immediately changed from amicable to aloof. She acted as though we were inconveniencing her. She took our orders and we ordered a drink, but the machine had no ice. She resumed her conversation with the other couple and I went up to tell her that there was no ice. She said, "Yeah, we getting ice." We got our food, which was mediocre at best and one of the other employees got the ice for us. For me, manners are everything, especially when dealing with the general public. I specifically will never go to Ono, because of the egregious way we were treated. If they were nice to us, I would consider going back, regardless of the food. Hope this helps others.