Signed up with 702 Pools five weeks ago. Nick (the owner?) came out, seemed personable and knowledgeable. I told him we didn't want the pool to turn green this year. He said no problem.
First week the guy comes and does a half-assed job, never cleaned the filter (which Nick assured me would be done). I cleaned the filter and called 702 - they apologized and said it wouldn't happen again. The next week went with no problem.
Fourth week the guy came while my wife was out. When she returned home the pump was running but it was not pumping water. She shut if off. When I got home I checked and found the oring for the pump basket was broken. I was able to piece it together so that it didn't suck air. Called 702 and again they apologized but seemed to imply that maybe the oring was somehow defective. (The pump is two months old and I've had the cover off a number of times to clean the basket without incident.) Nick said they'd replace the oring on the next visit (I would have assumed they would have sent someone over immediately to replace it).
Today, the fifth visit, again my wife was out. Again when she returned home the pump was running but it wasn't pumping water. I checked and the oring had not been replaced.
We called 702. Nick said his guy tried to replace the oring but it was the wrong size. (Tried to replace?) I told Nick that 3 strikes and they're out. Out of four visits we had to call and complain three times, twice the problem could have caused (at the least) the pump to fail. I told Nick that I did not feel we received value for the money we paid ($110 per month) and I'd like a refund. His answer? "We cleaned your pool didn't we?"
I would say that 702 Pools has a lot to learn about customer service. You don't break a customer's equipment and then just leave it. You don't break someone's equipment and try to pass the blame onto the consumer.
I would never recommend 702 Pools to anyone.