Let me first state that I have a few items in my wardrobe from Chicos; most were purchased online, as I am not a fan of shopping to begin with. But I bought a vest online and it didn't fit well so took it into this location to exchange it. Upon showing the salesperson my return, she looked at the tag and said "we don't sell petites here, only online" and turned away from me. Maybe it was the way she said it, and then completely ignored me after that but I felt she could have at least attempted to help me find something; jewelry, a belt, maybe a scarf, but nothing. I was a little disappointed, got my money back and left. I don't want to fault the entire chain for this incident, the salesperson can't help they don't sell petites in the stores, so maybe she gets petite returns all the time, I'm not sure. But if she really wanted to sell me something she could have made a sale.