Overall, a decent experience. Check-in was prompt and friendly. The room was clean on the surface, but showed signs of much wear, especially the carpet. My ironing board was broken and I called for a replacement. when I came back to my room later, the board was replaced, but #2 was also broken (ironically, exactly the same way with the exact same markings and stains). call #3 resulted in a working ironing board.
Very loud people across the hall, though a call to Service Express resulted in security responding within moments. On my second day (of 3), my room was not made up by housekeeping. I left the room at 8 a.m. and returned at 3 p.m. Albeit, I put out the do-not-disturb sign between 3-4, and housekeeping likely came by then. I left at 4 and returned after 7. I would have appreciated a call asking if I wanted my room made up.
Main hotel pet peeve - why take the perfectly good bar of soap I opened? Your signs ask me about clean towels and sheets, but why can't I keep the bar of soap I opened?!
I moved the one bar of soap into the shower (hoping they wouldn't take it). Didn't realize there was no soap until I was in the shower. Had to step out and get the new, unopened bar of soap from the vanity. Annoying.
The bellman/valet conned me into taking an unauthorized limo service to the airport even though I insisted 3x on a cab. I reluctantly agreed only to have the driver ask me not to tell (oops!) since he isn't authorized to serve as a taxi. A call back to the hotel resulted in a conversation with the bellmen supervisor and someone in customer service. I thought they handled my call very well.
$5 just to log on to the Internet to print a boarding pass? Seriously?
Oh...to the reviewer who felt duped/conned by the $8 bottle of water on the dresser: the tag attached to the bottle clearly states the price. Overpriced? Yes. Conned. No.