Stay far away from this bank! I opened a simple checking account in 2009 when I decided to leave Chase after they made some policy changes. Little did I know that was going to be the biggest mistake in banking I ever made. Sure, this bank starts out looking like a good idea, and then you realize that there are little to no ATM's in the valley, and the customer service is sub-par. After a few months I decided to close my account and move back to a big bank, and that's when all the BS started. A week after I closed my account, they reopened it and started charging fee's without an explanation. When I went into the bank to find out whats going on, they stood there and told me that they can do whatever they want without speaking to me.
So I paid them their stupid $5 fee and walked away thinking that this issue was closed.
Four years later, I was looking at my credit report and noticed that One Nevada had charged off $105 with no explanation. I went over to the bank only to discover that they kept the fee's running just because they felt like it. After a long heated discussion, I demanded that they remove the charge off immediately. Their collections department decided that they would try to muscle me into backing off. These people are low class, unprofessional, and display some of the worst customer service I've ever seen.
I filed a small claims suit against them in 2015. It took a judge 15 minutes to realize that the bank violated several FTC laws, and quickly ruled in my favor. The bank was forced to remove the charge off for failure to communicate the charges with the customer. It turns out that they are all talk until you take them to court. All i can say is that if looks could kill, the look the bank rep gave me across the court room, would have done me in.
The Bottom Line - They are poorly trained, rude,and aggressive towards their customers, because most locals here lack the customer service skills that the rest of us learn in the real world. Save yourself a lot of trouble and don't do business with small Nevada banks. This experience has taught me that when I feel that the big banks are treating me wrong, it's far from the BS that people are putting up with at the local level.