After calling our local Installation Coordinator, Ryan Sz*****, multiple times and not getting a resolution, I felt that the next step would be to reach out to the corporate office. The manager, Chris, was finally, after weeks of headaches able to provide some sort of closure with this whole process which was incredibly kind.
Would I recommend them? Sorry, but I can't. The chasing, taking multiple days off, quality of salesman, quality of workmanship, customer service - all sub-par.