Ok so I love my Louis Vuitton speedy bags (yes they are real but old) and my speedy 35 needed alot of work done on it; Please forgive me if I get you name wrong but its either Fred or Ed? that worked on the handbag and I am very very happy with the results. First of all he is a very kind man and I thought the fee was very reasonable for what he charged (believe me if I would have taken it to one of the LV stores in town I would have gotten much attitude and would be paying through the nose for the repair); he replaced the old cracked handle for me and replaced my zipper and pull tab. I live in Centennial Hills so its one long drive for me to get down where B&L is but its worth it. Thank you for the great service.