After buying a used 2004 CRV from private party we needed additional keys. After Bell's review they saw a aftermarket ignition had been installed with no way to get the code to cut the keys. Solution was $1000 for new ignition, keys, and coordinating compatible door locks. Reasonable for all they'd have to do. Shuttle took me home and 1 hr later I got a call that they decided they had to make this work for me at lower cost. The staff and technicians worked making a dummy key until they got the important key points to laser new keys to match. Done and out the door $225 plus $14 for the CRV Owners Manual I requested. Staff was very kind, understanding, explained things clearly, and were open to as many questions as I had. I left with 3 keys. I recommend them for any problems / service / assistance. They are very customer centered which is nice to see.