My husband and I came into this store on Saturday to upgrade our phones and to add him to my plan. We were put in the queue for a sales associate, and were then called over by a woman with blonde curly hair who basically refused to help us at all.
Here's what happened:
Unbeknownst to me my maiden name was still on my account, so when asked for my ID it didn't match up.
Me -So how do I change my name on my account?
Sale associate - Do you have anything on you with your old name on it?
Me - No, that's my old name, everything I have on me now has my new name.
So how do I go about changing my name on my account?
Sales associate - If you don't have anything with your old name on it, I can't help you.
Me - People get married all of the time and change their name, you're telling me I can't change my name on my account?
Sales associate - Not at the store level
Me- Fine, I guess I'll just figure it out myself.....
I then walked out of the store and called their customer number to ask them how to change my name on my account since, the Sales Associate in the store wouldn't tell me how. I was told I just need to bring my marriage license into a STORE, and they could change it there. Um, I was just told in the store that I couldn't change my name there, but I guess that was a lie.
The woman I dealt with clearly had no desire to help me. It's fine if you don't know the answer to something, but at least make the effort to find it out! I don't understand people that work in customer service, and totally lack it at the same time, isn't this your job?
Congrats for earning my first 1 star review!
If you need to go to a Verizon store, drive the 6 miles to the other one on 44th and Thomas where they actually will help you.