I have been to many El Pollo Loco's! This one by far is the worst. I have generally liked and enjoyed other ones. I ordered a 2pc chicken meal, from a reward I was given. The cashier says the meal came with a drink, so okay. Hubby ordered a tostado salad, double chicken, also on a 5.00 reward. The cashier could not get the reward to scan, so manager came to help. Manager states its because 2pc chicken meal with breast and wing was 1.00 more and does not qualify for a drink. I disagreed with her and tried to reread the promo but it had already been redeemed. After 5 minutes of back and forth and the manager speaking Spanish to the cashier, finally gave in and accepted the promo.
The chicken was DRY!!! And scrawny!! The guacamole was Brown and runny! I paid extra for chips and gauc. Such a disappointment! I will not be back to this location!!!